Return & Refund Policy

Last updated: August 25, 2026

Research Product Return Policy

Because research reagents require controlled handling, storage integrity, and batch traceability, we do not accept returns or exchanges for change of mind, ordering errors, or other non-quality-related reasons.

Damaged, Incorrect, or Verifiably Defective Orders

If an order arrives damaged, contains an incorrect item, or has a verifiable quality issue, contact us within 7 days after delivery. Include the order number, clear photographs of the outer package and affected products, and the relevant batch or lot information.

After reviewing the evidence, we may provide a replacement or refund for the affected product. The appropriate remedy will depend on the circumstances and the available evidence.

Return Authorization

Do not send any product back without written authorization. Unauthorized returns may be refused. If a physical return is required, we will provide return instructions. Unless the issue resulted from our error or a verified product defect, shipping and related charges are not refundable.

Storage and Handling

Claims may be declined when products have been opened, improperly stored, mishandled, altered, used outside their stated research purpose, or cannot be identified by their batch or lot information.

Contact

To report an eligible issue, email lukeme088@163.com or call +44 7562 502687.