Refund policy

Last updated: August 25, 2026

Research Product Return & Refund Policy

Because research reagents require controlled handling, storage integrity, and batch traceability, we do not accept returns or exchanges due to change of mind, ordering errors, or other non-quality-related reasons.

Damaged, Incorrect, or Verifiably Defective Orders

If an order arrives damaged, contains an incorrect item, or has a verifiable quality issue, please contact us within 7 days of delivery.

Your request must include:

• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the affected product
• The relevant batch or lot number
• A description of the reported issue

After reviewing the evidence, we may provide a replacement or refund for the affected product. The appropriate resolution will depend on the circumstances and the available evidence.

Return Authorization

Do not return any product without receiving written authorization from us. Unauthorized returns may be refused.

If a physical return is required, we will provide the appropriate return address and instructions. Unless the issue resulted from our error or a verified product defect, original shipping costs, return shipping costs, customs charges, taxes, and related fees are not refundable.

Storage and Handling

Claims may be rejected if a product has been opened, improperly stored, mishandled, altered, used outside its stated research purpose, or cannot be identified using its original batch or lot information.

Research Use Only

All products are supplied strictly for qualified laboratory research use. They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or clinical application.

Contact Us

To report an eligible issue, contact us at:

Email: lukeme088@163.com
Telephone: +44 7562 502687